nerapo — Terms and Conditions

Effective date: 01 May 2026
Last updated: 31 May 2026

1. Who we are

This website and the nerapo service are operated by:

MOVING RECORDS SRL

Sole-shareholder limited liability company incorporated in Romania

• Trade Register no.: J1/790/2016
• Sole registration code (CUI): 36516097
• EU intra-Community VAT ID: RO48113896 (Art. 317 — used for reverse-charge on cross-border purchases only)
• Registered office: Str. Vasile Alecsandri nr. 76, Alba Iulia, Alba County, Romania, 510201
• Contact e-mail: [email protected]
• Romanian VAT status: not registered for VAT for sales output (Art. 310 small-enterprise regime — see Section 8)

In these Terms, "nerapo", "we", "us" and "our" mean MOVING RECORDS SRL.

2. About these Terms

These Terms and Conditions ("Terms") are a binding agreement between you and nerapo. They govern your access to and use of the nerapo website, the nerapo dashboard, the interactive demo, and the nerapo software-as-a-service platform (together, the "Service").

By creating an account, starting a demo session, subscribing to a paid plan, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, do not use the Service.

These Terms apply worldwide. nerapo is sold globally, both to businesses ("B2B") and to individual consumers ("B2C"). Some sections apply differently to consumers — those differences are stated where relevant (see in particular Sections 10 and 25).

We may update these Terms from time to time (see Section 24).

3. Definitions

To keep these Terms easy to follow, the following words have the following meanings:

Service — the nerapo platform as a whole: the website, the dashboard, the demo, the configuration API, and the mobile-app build packages we generate.

Customer / you — the business or individual who registers a nerapo account and/or subscribes to a paid plan.

Account — your nerapo login account (the businesses and people who manage an app through our dashboard).

Dashboard — the web workspace where a Customer configures their app (stations, podcasts, news, branding, settings, etc.).

App — a mobile application built for and published by a Customer using the Service, for the Apple App Store and/or Google Play.

End User — a person who downloads, installs or uses an App published by a Customer. End Users are the Customer's audience, not nerapo's customers.

Demo — the free, temporary, no-signup sandbox that lets prospective customers explore the dashboard and a simulated app preview.

Customer Content — everything a Customer adds, uploads, configures or supplies through the Service: radio stream URLs, podcast and RSS feed URLs, audio, audiobooks, episodes, video URLs (including YouTube embeds and other third-party video sources), news feeds, images, logos, artwork, banners, text, custom HTML/JavaScript views, branding, links, schedules, push notification messages and any other material.

Plan — a paid subscription tier of the Service (currently Lite, Pro and Agency). Plan names, features and prices are described on the website and may change.

Sub-processor — a third party that processes data on our behalf to operate the Service (see Section 17).

4. What the Service does

nerapo is a white-label mobile-app platform for radio and audio brands. It lets a Customer create, configure and publish their own branded iOS and Android apps — with their own radio stations, podcasts, audiobooks, news, schedule and design — without writing code.

The Service provides the tools and infrastructure to build and run an App. nerapo does not create, own, license, broadcast, curate or endorse the audio, video, RSS or other content delivered through an App. All such content is Customer Content and is the Customer's sole responsibility (see Sections 12 and 13).

The Customer is, and remains, the publisher and developer of record of their own App on the Apple App Store and Google Play, under the Customer's own developer accounts.

5. Eligibility and accounts

5.1. To register an Account you must be at least 18 years old and able to enter into a binding contract. If you register on behalf of a business, you confirm you are authorised to bind that business.

5.2. You must provide accurate, current and complete information when you register, and keep it up to date.

5.3. You are responsible for keeping your password and Account credentials confidential, and for all activity that occurs under your Account. Tell us promptly at [email protected] if you suspect unauthorised use.

5.4. One person or business may hold one Account. We may refuse, suspend or close Accounts at our reasonable discretion, including for breach of these Terms (see Section 20).

6. The Demo

6.1. The Demo is a free, temporary sandbox. It requires no signup, no payment and no credit card.

6.2. Demo sessions are ephemeral. A demo session and everything created in it are automatically and permanently deleted after a fixed period (currently 12 hours) from creation. Demo data cannot be recovered. Do not use the Demo to store anything you need to keep.

6.3. The Demo is provided strictly "as is", for evaluation only, with no warranties, no service levels and no support. Some features are intentionally limited, simulated or disabled in the Demo (for example, file uploads in certain sections, real push delivery, billing, and app downloads). The Demo's phone preview is a visual simulation of a published App — not the real iOS or Android app — and may differ from the real app's behaviour.

6.4. We may rate-limit, restrict or withdraw the Demo at any time, and may block abusive use.

7. Plans, orders and billing

7.1. Plans. Paid access is sold as a recurring subscription Plan (Lite, Pro, Agency, or as otherwise offered). The features included in each Plan are described on the website and in the dashboard and may be changed (see Section 24).

7.2. Global sales. nerapo is sold internationally to both businesses and consumers.

7.3. Payment processor. Payments are processed by Stripe. When you subscribe, you enter your card details, billing name, billing address and any tax/VAT identifier directly on Stripe's secure checkout pages. nerapo never receives, sees or stores your full card number. Your use of Stripe is also subject to Stripe's own terms and privacy policy.

7.4. Subscription term and auto-renewal. Subscriptions are billed in advance for the billing cycle you choose (for example monthly or yearly) and renew automatically at the end of each cycle for another cycle of the same length, at the then-current price, until cancelled in accordance with Section 11.

7.5. Invoicing. For each payment we issue a fiscal invoice. Invoices are generated through our invoicing provider (Oblio) and, where legally required, reported to the Romanian tax authority (ANAF). To do this, the billing name, address, country, e-mail and any VAT identifier you entered at Stripe checkout are used to prepare your invoice (see Section 17).

7.6. Price changes. We may change Plan prices. A price change will not affect the cycle you have already paid for; it applies from your next renewal, and we will give you reasonable advance notice so you can cancel before it takes effect if you do not accept it.

7.7. Failed payments. If a renewal payment fails, Stripe automatically retries the card up to three times across approximately one week, with a notification e-mail at each attempt. If all three attempts fail, the Account is scheduled for deletion 15 days after the third failure — see Section 11.3 for the full timeline and the auto-restore behaviour when payment is recovered.

7.8. Agency plan: building Apps on behalf of third parties.

A Customer on the Agency plan may build, publish and operate one or more mobile Apps under their nerapo account on behalf of third parties (the Customer's own clients). When doing so:

(a)The Agency Customer remains the sole contractual counterpart of nerapo — for billing, plan compliance, content responsibility, abuse handling and support. nerapo has no direct relationship with the Agency Customer's third-party clients.

(b) The Agency Customer remains the data controller for all End-User personal data across every App under their account. If the Agency Customer's third-party client expects to act as the data controller for the End-Users of a specific App, that arrangement is between the Agency Customer and their client; the Agency Customer must surface a copy of any such written agreement to nerapo on request.

(c) Apps may be published under the Agency Customer's name or under their third-party client's name ('white-label'). The Apple App Store / Google Play account used for publishing is the Agency Customer's responsibility; nerapo does not require disclosure of the publishing entity.

(d) All other clauses of these Terms (acceptable use, IP, content responsibility, GDPR roles, refunds, termination) apply per-App across the entire Agency portfolio. A breach detected on one App may result in suspension of every App under the Agency account, at nerapo's discretion.

(e) Slot-based pricing is graduated as published on nerapo.app/pricing at the time of subscription. The Agency Customer may add or remove slots at any time via the dashboard; pricing changes take effect at the next renewal.

7.9. Chargebacks.

If you initiate a chargeback, payment reversal, dispute or recall through your card issuer, bank or payment service in respect of any fee owed to nerapo without first contacting nerapo at [email protected] and attempting in good faith to resolve the matter, you agree that this constitutes a material breach of these Terms. nerapo may suspend or terminate your Account immediately, recover the chargeback amount plus any associated fees Stripe or the card network charges nerapo, recover reasonable administrative costs, and report the chargeback to relevant fraud-prevention databases. This Section does not affect any mandatory consumer right to challenge unauthorised or incorrect transactions.

8. Taxes and VAT

8.1. MOVING RECORDS SRL operates under the Romanian small-enterprise regime and is not registered as a normal VAT payer in Romania. MOVING RECORDS SRL holds a separate intra-Community VAT identification number (RO48113896) under Article 317 of the Romanian Tax Code; this number is used solely for the reverse-charge mechanism on cross-border purchases MOVING RECORDS SRL makes from suppliers in other EU member states (input), and does not change MOVING RECORDS SRL status as a non-VAT-payer for sales output (Art. 310). Our prices do not include Romanian VAT, and no Romanian VAT is added to, or shown on, our invoices.

8.2. Our prices are stated exclusive of any taxes. You are responsible for determining, declaring and paying any taxes, duties, levies, reverse-charge VAT (where applicable to business customers — consumers are not subject to reverse-charge VAT), withholding taxes or similar charges that apply to your purchase under the laws of your own country or jurisdiction.

8.3. If and where nerapo becomes legally required to charge value-added tax, sales tax or a similar tax on a sale, that tax will be added to the price and shown to you at checkout and on the invoice.

9. No free trial; fees are non-refundable

9.1. No free trial. nerapo does not offer a free trial of any paid Plan. Instead, you can evaluate the Service before paying, free of charge, in two ways: (a) the free Demo described in Section 6, and (b) nerapo's own apps, which are publicly available on the Apple App Store and Google Play and which are built on the same platform.

9.2. Non-refundable. Because the Service is a digital service supplied and made available to you immediately on payment, all fees are non-refundable, including for partially used billing cycles and for periods during which you do not use the Service. When you cancel, you keep access until the end of the cycle you have already paid for; you are not charged again, and you do not receive a refund or pro-rata credit for the unused remainder.

9.3. Section 9.2 does not exclude or limit any refund that is required by mandatory law, including the consumer rights described in Section 10.

10. Consumers in the EU/EEA — right of withdrawal

This Section applies if you are a consumer (a person acting outside their trade, business, craft or profession) resident in the European Union or the European Economic Area. It does not apply to business customers.

10.1. As a consumer entering a distance contract for a digital service, you normally have a period of 14 days to withdraw from the contract without giving a reason.

10.2. Waiver through immediate performance. When you subscribe to a paid Plan, you expressly request that nerapo begin supplying the Service to you immediately, before the 14-day withdrawal period ends, and you acknowledge that you will lose your right of withdrawal once supply has begun. By completing your purchase you give that express consent and acknowledgment.

10.3. Accordingly, once we have granted you access to the paid Service, the right of withdrawal no longer applies and the fees for that billing cycle are non-refundable, as stated in Section 9. You can evaluate the Service free of charge before subscribing, using the Demo and our publicly available apps (Section 9.1), so that you do not have to commit payment to assess it.

10.4. Easy cancellation. You can cancel your subscription at any time, directly and without obstacle, from within the dashboard / billing portal (see Section 11). Cancellation stops future renewals.

10.5. Nothing in these Terms removes or limits your mandatory statutory rights as a consumer under the law of your country of residence — for example, rights and remedies if the Service is not supplied as described or is not of the quality you are legally entitled to expect. Where such mandatory rights conflict with these Terms, those rights prevail to the extent required by law.

11. Cancellation and termination by you

11.1. Cancel subscription. You may cancel your subscription at any time through the dashboard or through the Stripe billing portal. Cancellation takes effect at the end of the billing cycle you have already paid for — you keep full access and your App stays live until then. After the cycle ends, your Apps are taken offline (archived) and your App data is preserved for a 30-day grace window. During that window you can sign back in and reactivate by choosing any new plan — everything resumes. After the 30 days, the App data is permanently deleted; your Account itself remains so you can sign in and start fresh on a new plan whenever you want.

11.2. Close Account. If you want to end the relationship entirely — Account, Apps, all data — use Close Account in your account settings (a separate, faster path from Cancel subscription). When you request account closure, your Account is scheduled for deletion after a 15-day grace window from the end of your current billing period (or from the day of the request if no subscription is active), during which the request can be reversed by signing back in. After that window your Account, every App in it, and the Customer Content are permanently deleted, subject to Section 17.7 (records we are legally required to keep).

11.3. Payment failures. If a renewal payment fails three times despite Stripe's automatic retries, your Account is scheduled for deletion 15 days after the third failed attempt. You receive e-mail notice and you can resolve the failure at any time before the deletion date by paying the outstanding invoice through the Stripe billing portal — the scheduled deletion is then automatically reversed and a confirmation e-mail is sent.

11.4. When an App is no longer maintained, the published App may show a "no longer available" message to End Users instead of working content. See Section 20.4.

11.5. Change of control and insolvency. The Customer will notify nerapo in writing within fifteen (15) days of:

(a) any change of control of the Customer (including any merger, acquisition, sale of all or substantially all assets, or transfer of a controlling equity interest);

or

(b) the commencement of any insolvency, bankruptcy, receivership, liquidation, administration or similar proceeding affecting the Customer. nerapo may, at its discretion, on reasonable assessment of risk, suspend the Account, require continued performance, or terminate the relationship in accordance with Section 20. This Section does not apply to consumers.

12. Your responsibilities and acceptable use

12.1. You are responsible for your App and your Content. You are solely responsible for all Customer Content, for your App, and for everything done through your Account.

12.2. Rights and licences. You represent and warrant that you own, or hold all rights, licences, consents and permissions necessary for, all Customer Content and its use through the Service and in your App — including, without limitation, rights to stream and publicly communicate audio; music licensing and any payments due to authors, performers, producers and collecting societies; podcast, RSS and audiobook content rights; rights to embed, link to or display any third-party video you add to your App (including YouTube videos and other video sources); rights to all images, logos, trademarks and other material you upload; and full responsibility for the content of push notifications you send to End Users (which must not be misleading, deceptive, defamatory, infringing, or otherwise unlawful). nerapo does not obtain, provide or pay for any content licence on your behalf.

12.3. Store compliance. You are responsible for ensuring your App complies with the Apple App Store Review Guidelines and Google Play policies, and with the rules of any other distribution channel. You publish under your own developer accounts. nerapo does not guarantee that any App will be approved, or will remain available, on any store. As shown in the dashboard:

JavaScript is allowed and runs in the app's embedded browser (WKWebView / WebView). You are solely responsible for ensuring all content complies with App Store Review Guidelines and Google Play Policies. Prohibited: adult content, gambling, bypassing in-app purchase, downloading executable code, or making the app appear to be a simple web wrapper without native functionality. Apps in violation may be rejected or removed.

12.4. Lawful use. You must not use the Service, and must not allow your App or Customer Content to be used, to: infringe intellectual property or other rights; publish unlawful, defamatory, deceptive, infringing, hateful, adult or otherwise prohibited material; violate privacy or data-protection law; transmit malware; bypass platform in-app-purchase rules; or otherwise breach any applicable law.

12.5. Security. You must not attempt to disrupt, overload, reverse-engineer, probe or gain unauthorised access to the Service or its infrastructure, or circumvent usage limits.

12.6. Sanctions and export compliance. You represent and warrant that you are not, and your beneficial owners are not, (i) located in, organized under, or resident in a country or territory subject to comprehensive sanctions administered by the United Nations, the European Union, the United Kingdom or the United States Government; (ii) on any restricted or prohibited persons list maintained by those authorities (including OFAC's Specially Designated Nationals list, the EU Consolidated Sanctions List and the UK HMT Consolidated List); and (iii) you will not use the Service to provide goods or services to any such country, territory or person. You agree to comply with all applicable export-control, sanctions and trade laws. nerapo may suspend or terminate your Account immediately on becoming aware of, or having reasonable grounds to suspect, a breach of this Section.

12.7. Specific prohibited uses. Without limitation, you must not, and must not permit any End User of your App to:

(a) use push notifications to send unsolicited commercial messages, spam, deceptive marketing, content unrelated to the App, or any communication prohibited by Apple's Push Notification Service or OneSignal's terms;

(b) use the Service to collect, harvest, store, sell or share End-User personal data beyond what is strictly necessary to operate the App's documented features;

(c) operate the Service as a covert tracking, surveillance, location-monitoring or analytics platform for any party other than the Customer;

(d) use multiple Accounts, slot configurations or technical means to circumvent plan limits, capacity caps, slot pricing or rate limits;

(e) use the Service for cryptocurrency mining, mass content scraping, proxy / VPN operation for third parties, mass-credential testing, or any activity that imposes disproportionate load on the infrastructure;

(f) misrepresent the App's developer, publisher, ownership or content origin in a way that deceives End Users, app stores, advertisers or any regulator;

(g) phish, impersonate any person, organization or brand, or distribute malware, unauthorized tracking code, or unauthorized telemetry through Customer Content or custom HTML tabs;

(h) use Customer Content, the Service or the App to facilitate illegal content, including child sexual abuse material, content that promotes terrorism or violent extremism, or any content prohibited by applicable law in Romania or in the End User's jurisdiction.

A breach of this Section 12.7 is a material breach of these Terms and entitles nerapo to suspend or terminate the Account immediately under Section 20.

12.8. Non-disparagement (business customers only). This Section 12.8 does not apply to consumers, who retain full freedom to express opinions about the Service under mandatory consumer-protection law. Business Customers agree not to publish, distribute or cause to be published any statement, content or material that is materially false, misleading or disparaging about nerapo, MOVING RECORDS SRL, its Service, its personnel, its security posture or its commercial reputation. Honest reviews, factual criticism, accurate technical comparisons and statements required by law are not a breach of this Section. nerapo retains the same obligation toward Customers in equivalent terms.

12.9. Non-solicitation of nerapo personnel (business customers only). This Section 12.9 does not apply to consumers. For a period of twelve (12) months following the end of your subscription (whether by cancellation, termination, expiry or otherwise), the Customer will not, directly or through any affiliate or agent, solicit for employment or engagement any individual who was an employee, contractor or sub-processor's key personnel of nerapo at any time during the six (6) months before solicitation. This restriction does not apply to general public job postings not specifically targeted at nerapo personnel, or to candidates who approach the Customer on their own initiative without any solicitation by the Customer.

13. Customer Content — no monitoring, no liability

13.1. Ownership. As between you and nerapo, you retain ownership of your Customer Content and your brand. nerapo claims no ownership of it.

13.2. Licence to operate the Service. You grant nerapo a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit and display Customer Content solely to the extent necessary to provide and operate the Service for you (including delivering it to your App and its End Users). This licence ends when the Customer Content is deleted, except for copies retained in routine backups for a limited period.

13.3. We do not monitor or endorse. The Service is a neutral hosting and delivery tool. nerapo does not pre-screen, monitor, verify, curate or endorse Customer Content, and does not assume any responsibility or liability for it.This includes content uploaded or supplied by the Customer and content added by End Users (such as End-User-added RSS feeds). You — and not nerapo — bear all responsibility and liability for Customer Content and for content made available through your App.

13.4. Removal. Without obligation to monitor, nerapo may remove or disable access to any Customer Content, or suspend an App, if we reasonably believe it is unlawful, infringing, harmful, in breach of these Terms, or exposes nerapo or any third party to liability.

13.5. Notice and action for illegal content (EU Digital Services Act).

(a) Notice mechanism. Any person or entity ("Notifier") may notify nerapo of Customer Content or App content that the Notifier considers to be illegal under Union law or the law of an EU Member State by sending an email to [email protected] containing: (i) a sufficiently substantiated explanation of why the content is considered illegal; (ii) a clear indication of the precise location of the content (URL, App identifier, podcast episode reference, station, or other unambiguous pointer); (iii) the Notifier's name and contact email (except where the notice concerns content suspected to fall under Article 3(t) or (u) of Directive 2011/93/EU on combating sexual abuse of children); and (iv) a statement of good faith that the information is accurate and complete. nerapo will acknowledge receipt without undue delay and process notices in good faith with due care, accuracy and objectivity, taking action where appropriate. Manifestly unfounded or abusive notices may be rejected.

(b) Action. Where, on assessing a notice, nerapo determines that Customer Content or an App is illegal under applicable Union or Member State law, or otherwise contrary to these Terms or applicable third-party policies, nerapo may, on its own decision: remove, disable access to, restrict visibility of, demote in ranking, terminate or suspend the Customer's Account, or limit the Customer's monetary entitlement under the Service. Where the action concerns suspected criminal content, nerapo may report the matter to the competent authority in accordance with Article 18 DSA.

(c) Statement of reasons. Where nerapo takes any action described in Section 13.5(b) in respect of specific Customer Content or an App that the Customer can identify, nerapo will provide the affected Customer with a clear and specific statement of reasons by email, including: (i) the facts and circumstances giving rise to the action, (ii) the type and scope of the action, (iii) where applicable, the legal or contractual ground, and (iv) information on the possibility of redress (including via Section 13.5(d)). nerapo is not required to provide a statement of reasons where the action concerns suspected criminal content reported to a competent authority and the statement would prejudice the investigation.

(d) Redress. The Customer may contest an action by replying within fourteen (14) days to the statement of reasons email, explaining why the Customer considers the action unjustified. nerapo will review the contestation in good faith and without undue delay. The Customer's right to seek out-of-court dispute settlement under Article 21 DSA or judicial redress under applicable law is not affected by this Section.

(e) Cooperation with authorities. nerapo will comply with valid orders from competent EU authorities to act against specific items of illegal content and to provide specific information, in accordance with Articles 9 and 10 DSA. nerapo will inform the affected Customer of any such order to the extent permitted by law and any non-disclosure requirement.

(f) Single electronic point of contact. The single electronic point of contact for the purposes of Articles 11 and 12 DSA is: [email protected]. The language for communication with this point of contact is English or Romanian.

14. Offline downloads and streaming — Customer responsibility

14.1. The Service includes an optional feature that lets a Customer allow End Users to download audio content for offline listening, and features for streaming audio. nerapo provides only the technical capability.

14.2. You are solely responsible for holding all necessary rights, licences and agreements for the streaming, public communication, reproduction and — where you enable it — offline distribution and storage of all content available in your App, and for compliance with copyright, neighbouring-rights and content-licensing laws in every jurisdiction where your App is available. As shown in the dashboard:

Enabling offline downloads allows your app users to save audio content to their devices. Make sure you hold the necessary rights, licenses, or agreements for offline distribution of all content available in your app. You are solely responsible for compliance with copyright and content licensing laws in your jurisdiction.

14.3. nerapo gives no assurance that enabling offline downloads, streaming, or any particular content is lawful in your case. If in doubt, do not enable the feature, or seek your own legal/licensing advice. nerapo is not liable for any claim arising from your use, or your End Users' use, of streaming or offline features.

15. Third-party services

The Service interoperates with third parties, each governed by its own terms and privacy policies, for which nerapo is not responsible:

• Apple App Store / Google Play — distribution of your App.
• Stripe — payment processing.
• Apple Sign In / Google Sign-In — optional End-User login in your App.
• Google AdMob — optional in-app advertising, served through your own AdMob account using identifiers you provide.
• OneSignal — optional push notifications, sent through your own OneSignal account using credentials you provide.
• RSS / streaming sources — third-party feeds and streams you choose to include.

nerapo does not control these services and is not responsible for their availability, content, policies, fees or acts.

16. Intellectual property

16.1. nerapo owns and retains all intellectual property rights in the Service — the platform, the dashboard, the software, the app code templates and build system, the APIs, designs and documentation — excluding Customer Content.

16.2. Subject to these Terms and to payment of the applicable fees, nerapo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service, and to build, publish and operate your own App with it, for the duration of your subscription.

16.3. You may not copy, resell, sublicense, rent, or create competing services from the Service or its software, except as expressly permitted by your Plan. The "nerapo" name and logo are our trademarks and may not be used without our permission, except as automatically included by the platform in your build.

16.4. Generated Source — permitted use. The iOS Xcode project and Android Studio project that nerapo generates for the Customer (together, the "Generated Source") are licensed to the Customer strictly for the limited purpose of compiling, signing and publishing the Customer's own Apps under the Customer's developer accounts during the duration of the Customer's paid subscription. On Agency plans (Section 7.8), this permitted use extends to Apps published by the Agency Customer for the Agency Customer's own clients, but does not extend to giving any third party (including the Agency Customer's own clients) access to, or a copy of, the Generated Source itself.

Permitted: compiling, signing, archiving and uploading the Generated Source to Apple App Store Connect and Google Play Console for the purpose of publishing the Customer's own Apps; making purely local, non-redistributable changes strictly required to enable building, signing or uploading the App (such as inserting the Customer's own signing identity); and deleting the Generated Source from local machines.

16.5. Generated Source — prohibited use. Without limitation, the Customer must not, and must not permit any third party to:

(a) modify, adapt, rewrite, refactor, fork or create derivative works of the Generated Source, for any purpose other than the purely-local build-related changes permitted in Section 16.4;

(b) sell, license, sublicense, distribute, transfer, share, publish, host, mirror, deposit, upload or otherwise make available the Generated Source (or any substantial part of it) to any third party, whether for free or for consideration, in source, compiled, archived, repository, package, container, image, build artifact or any other form;

(c) re-package, rebrand or otherwise present the Generated Source (or any substantial part of it) as the Customer's own product, platform, framework, template, starter kit, boilerplate, SDK, library or service;

(d) use the Generated Source to build, operate, offer or sell a service that competes with nerapo — including, without limitation, any app-builder platform, no-code or low-code mobile-app generator, white-label mobile-app template service or similar offering — or that lets any third party build, configure or publish their own apps from it without going through nerapo;

(e) reverse-engineer, decompile, disassemble, decompile build artefacts, study or analyse the Generated Source or any compiled App for the purpose of designing, training, evaluating or improving any competing platform, app builder, code generator, mobile-app template engine or similar service;

(f) remove, obscure, modify, override or interfere with any copyright notice, attribution, licence header, identifier, watermark, security marker, anti-tamper measure, fingerprint, telemetry hook or version stamp present in the Generated Source;

(g) extract any component (modules, classes, view controllers, activities, screens, services, integrations, SDK wrappers, design assets, icons, illustrations or other elements) from the Generated Source for use in a project not generated by nerapo through the Customer's own account;

(h) post the Generated Source (or any substantial part of it) on a public, semi-public or shared code repository, archive or sharing service (such as, without limitation, GitHub, GitLab, Bitbucket, public Gists, public pastebins, screenshots in public articles or blog posts, training datasets, or any other public or semi-public location);

(i) train, fine-tune, evaluate, embed or otherwise process the Generated Source through any machine-learning, large-language-model or similar training or fine-tuning pipeline.

16.6. Survival after subscription ends. The restrictions in Sections 16.4 and 16.5 continue to apply to any Generated Source the Customer has downloaded, even after the Customer's subscription ends. When the subscription ends, the Customer's right to compile, sign, upload, publish, distribute or update Apps from the Generated Source ends; the Customer must delete the Generated Source from all local machines, repositories, backups and other storage under the Customer's control, and ceases to have any further licence to the Generated Source in any form.

16.7. Audit and enforcement. Where nerapo has reasonable grounds to suspect a breach of Section 16.4, 16.5 or 16.6 — for example, on the appearance of a third-party platform, code repository, marketplace product, sample app, blog post, training dataset or similar that appears to be derived from the Generated Source — the Customer agrees, on reasonable written request, to provide nerapo with information reasonably necessary to assess the suspected breach, including the identity of any third party to which the Generated Source has been made available. nerapo may pursue any remedy available under applicable law for breach of Sections 16.4, 16.5 or 16.6, including injunctive relief, account-of-profits, damages and recovery of legal costs, in addition to other remedies under these Terms.

16.8. Consumer carve-out. For consumers, this Section 16 applies only to the extent permitted by mandatory consumer-protection and copyright law in the consumer's country of residence. Mandatory rights to make personal-use back-up copies, to interoperate with other software (where applicable under law), or to exercise any other mandatory user right under copyright legislation are not affected. Nothing in this Section excludes or limits any right that cannot be excluded under mandatory law.

16.9. If you give us feedback or suggestions, we may use them freely without obligation to you.

16.10. Liquidated damages for source code breach. The parties acknowledge that damages arising from a breach of Sections 16.4, 16.5 or 16.6 are inherently difficult to quantify (the harm being to nerapo's competitive position, market and intellectual property, rather than to any single identifiable transaction). The parties accordingly agree that liquidated damages of EUR 50,000 per occurrence (per breach instance, not per copy) are a reasonable pre-estimate of the minimum loss to nerapo, are not a penalty, and are payable in addition to any other remedy available to nerapo. This is without prejudice to nerapo's right to pursue actual damages (including account of profits) where greater, to obtain injunctive relief, or to exercise any other remedy under these Terms or applicable law. For consumers, this Section 16.10 applies only to the extent permitted by mandatory consumer-protection law in the consumer's country of residence.

17. Data protection and privacy

This Section summarises how data is handled. Full details are set out in nerapo's Privacy Policy and, for End-User Personal Data processed on a Customer's behalf, in nerapo's Data Processing Agreement (DPA), both of which are available on the nerapo website. Information on cookies and similar technologies is set out in the Cookie Policy. In the event of a conflict between this Section and the Privacy Policy or DPA on a matter of personal-data processing, the Privacy Policy or DPA (as applicable) prevails.

17.1. Data about Customers (controller: nerapo)

For your nerapo Account, nerapo is the data controller. We collect and store only what we need to run your Account and the Service:

• your e-mail address; a securely hashed password (we never store your password in readable form); your name and, optionally, company name;
• your Plan, billing cycle and billing mode; subscription status and dates; identifiers assigned by Stripe (customer and subscription IDs);
• account lifecycle data: e-mail-verification and password-reset tokens, last login time, account status, scheduled-deletion and payment-failure records;
• timestamps.

We do not store your card number, and we do not store your billing address in our own database — those are entered and held by Stripe.

17.2. Data about End Users (controller: the Customer; processor: nerapo)

For data relating to End Users of your App, the Customer decides why and how that data is used and is therefore the data controller; nerapo acts as a processor and processes End-User data only to provide the Service to the Customer and on the Customer's instructions.

The platform is designed to be privacy-minimal for End Users. In particular:

• End-User e-mail addresses are not stored. When an End User signs in to the App with Apple or Google, only an irreversible SHA-256 token derived from their sign-in identifier is stored on our servers. We do not store the End User's e-mail address, phone number, raw Apple subject or raw Google subject. Display name (if the End User shared one) and account creation timestamp are stored to make the account usable inside the App.
• The procedure for an End User to exercise their right of erasure under Article 17 GDPR is described in Section 17.3 below.
• No password is stored for End Users — sign-in is exclusively through Apple Sign In (on iOS) and Google Sign-In (on Android).
• An optional display name may be stored.
• End-User activity stored to provide app features includes favourites, End-User-added RSS podcast feeds, and playback position.
• nerapo does not store End-User device identifiers, push tokens, or IP addresses for End Users. Push notifications and advertising, where enabled, are handled by OneSignal and AdMob under the Customer's own accounts.

As the controller of End-User data, the Customer is responsible for having its own lawful basis, privacy notice and consents for its End Users, and for complying with applicable data-protection and platform requirements (including in-app account deletion). nerapo supports End-User account deletion: when an End User deletes their account, their token, favourites and metadata are permanently removed.

17.3 — How End Users exercise their right of erasure (Art. 17 GDPR).

Step 1 — Self-service inside the App (recommended, instant): The fastest and only fully automated path is to open the App on the device, go to *Account* and tap *Delete Account*. The End-User's row, their favourites and any related metadata are removed from our servers within seconds. A pseudonymised audit entry (no PII) is kept solely to prove the erasure was performed.

Step 2 — Written request to the Customer (operator of the App): If the End User no longer has access to the App (lost device, app uninstalled, etc.), they may e-mail the Customer at the support address shown inside the App or on the App's listing. The Customer is the data controller and must respond within 30 days. For identification, the Customer may ask the End User to confirm the display name they used, the approximate sign-up date, or the date Apple/Google shows for the App under *Settings → Apple ID / Google Account → Apps Using*.

Step 3 — Escalation to nerapo (processor): If the End User cannot reach the Customer or the Customer is unresponsive, the End User may e-mail nerapo at [email protected]. As processor, nerapo will route the request to the Customer and assist with identification of the End User's row. nerapo will execute the erasure on the Customer's behalf where the request is verified and the Customer is unable to do so within the GDPR deadline.

The deletion in all three paths is identical at the database level: the End-User's account record, all favourites and all per-user metadata are physically removed, and a pseudonymised audit entry recording the time of erasure (no PII, no identifier reversible to a person) is kept solely as legal proof that the request was honoured.

17.4. Sub-processors

To operate the Service, nerapo uses the following sub-processors, each of which processes only the data needed for its function:

• Stripe — payment processing and stored billing/card data.
• Oblio — preparation of fiscal invoices and, where required, reporting to the Romanian tax authority (ANAF). Receives the billing identity associated with each invoice.
• GitHub — hosting of the application build pipeline that assembles Customer mobile apps from the Customer's own configuration (logos, bundle ID, branding and similar inputs supplied through the dashboard).
• OneSignal — delivery of push notifications, where enabled by the Customer (operated under the Customer's own OneSignal account).
• Zenith Technology — hosting and storage of the platform and its database (Romania, EEA).
• Cloudflare — content-delivery network, web application firewall and security/edge layer in front of the Service.

Of these six sub-processors, only Zenith Technology and Cloudflare process End-User Personal Data under the GDPR Article 28 DPA (see DPA Schedule 2). The remaining four (Stripe, Oblio, GitHub, OneSignal) process Customer-side data for nerapo's own controller-side operations (billing, invoicing, build assembly, push delivery) and are not End-User Personal Data sub-processors under the DPA.

An up-to-date sub-processor list is also maintained in Schedule 2 of the nerapo DPA for End-User Personal Data. For transfers of personal data outside the European Economic Area, nerapo relies on appropriate safeguards, including the European Commission's Standard Contractual Clauses, as further described in the DPA.

17.5. Why we process data and on what basis

We process Customer data to perform our contract with you (these Terms), to comply with legal obligations (such as accounting and tax law), and for our legitimate interests in securing and improving the Service. End-User data is processed to provide the Service's features on the Customer's behalf.

17.6. International scope

nerapo is sold worldwide and Apps reach a worldwide audience. Data may be processed in, or accessible from, countries other than your own, including by the sub-processors above.

17.7. Your rights

Individuals have rights over their personal data under applicable law (including, in the EU/EEA, access, rectification, erasure, restriction, objection and portability). Account holders (i.e. the Customer themselves) can exercise their rights — access, rectification, erasure, data portability, restriction, objection — by e-mailing nerapo at [email protected]. End Users of an App should follow the three-step procedure in Section 17.3 above; nerapo will reply directly only when escalation is justified.

17.8. Retention

We keep data only as long as needed for the purpose it was collected, and then delete or anonymise it. Key retention periods built into the platform:

Data	Retention
Demo sessions and all demo content	Deleted ~12 hours after creation
Closed Account and its Customer Content	Deleted after a ~15-day grace window
Archived / unmaintained App and its content	Deleted after a ~30-day grace window
Password-reset token	1 hour
E-mail-verification token	24 hours
Invoices and billing/accounting records	Retained after account deletion for 10 years from the end of the financial year in which they were issued, as required by Romanian accounting and tax law (Article 6(1)(c) GDPR).
Consent and acceptance records	Retained after account deletion for 3 years (the general civil-claims limitation period under Romanian law), to establish, exercise or defend legal claims (Article 17(3)(e) GDPR), then deleted.
Customer action audit log (mobile application identifier changes)	Retained after account deletion for 3 years (the general civil-claims limitation period under Romanian law), to establish, exercise or defend legal claims (Article 17(3)(e) GDPR), then deleted.

When an App is discontinued, a minimal technical record (its identifier and a "no longer available" message) may be kept so that the published App can show that message to End Users instead of failing.

17.9. Audit and accountability records

nerapo maintains an internal append-only audit log of changes to critical app configuration initiated by Customers or by nerapo operators, such as registrations and resets of the mobile application identifier (iOS Bundle ID, Android Package Name) and per-platform overrides thereof. The log records the action, the previous and new values, the action timestamp, and the Customer or operator identity and request context. It is used for security, dispute resolution and contractual accountability. The categories of data recorded, the retention period, and the storage location are described in the Privacy Policy and in the DPA.

18. Service availability

18.1. nerapo aims for a monthly availability of the Service of at least 99.5%, measured as a monthly average and provided on a commercially reasonable efforts basis.

18.2. This target excludes: planned maintenance (which we will schedule sensibly and, where practical, announce); emergency maintenance; and any downtime caused by factors outside our reasonable control, including failures of third-party services, hosting, networks, app stores or the internet, and events described in Section 26.6 (force majeure).

18.3. The 99.5% figure is a target, not a guarantee. Unless a separate written service-level agreement says otherwise, nerapo does not provide service-level credits, refunds or other compensation for failing to meet it. The Demo is excluded from any availability target (see Section 6.3).

18.4. Customer responsibility for backups. The Service includes routine technical backups for the purpose of nerapo's own operational recovery; those backups are nerapo's internal operational tool, not a Customer-facing backup service, and the Customer cannot rely on them as a substitute for the Customer's own backups. The Customer is solely responsible for maintaining its own independent backups of all Customer Content (including audio files, logo and branding assets, configuration exports, podcast and audiobook source material, and any other material the Customer uploads or generates through the Service) and for verifying that those backups are sufficient for the Customer's recovery needs. nerapo accepts no liability for loss of, corruption to, or inability to recover Customer Content, except where mandatory law provides otherwise. For consumers, this Section 18.4 applies only to the extent permitted by mandatory consumer-protection law in the consumer's country of residence.

19. Support and Scope of Service

19.1. Support — In Scope. nerapo provides email support to all paying Customers, with a response target of one business day. Support is strictly limited to:

(a) questions about the use of the nerapo web dashboard;

(b) the nerapo-generated iOS and Android source projects compiling, signing, building and running on a clean test device when used unmodified and as documented in the nerapo guide and FAQ in effect on the date of download;

(c) integration questions at the configuration level for the built-in platform features (radio stations, podcasts, audiobooks, video podcasts, news feeds, banners, custom HTML tabs, push via OneSignal, AdMob ads, Sign in with Apple / Google, Apple IAP / Google Play Billing, kids mode, multi-language UI);

(d) bugs caused by the nerapo platform or by the unmodified generated code, demonstrated by the Customer to be reproducible on a clean test device.

For the avoidance of doubt: "as documented" means the published nerapo guide, FAQ, and dashboard help text as they existed on the date the Customer last downloaded the source ZIP. Documentation updates published after that download date are advisory only and do not retroactively expand or contract the support scope for any specific download.

19.2. Documentation — informational nature.

(a) Informational only. The nerapo guide, FAQ, dashboard help text, video tutorials, blog posts, in-platform tooltips, error messages, log entries and any other documentation or instructional material made available by nerapo (collectively, the "Documentation") are provided strictly for informational and educational purposes. The Documentation is intended to give Customers a starting reference for using the Service and the generated source; it is not a contractual commitment, a warranty of any kind, or professional, legal, tax, store-policy or compliance advice.

(b) Right to change without notice. nerapo may add, modify, revise, withdraw, archive, retire, replace, restructure or remove any part of the Documentation at any time, without notice, without obligation to notify any Customer, and without obligation to preserve prior versions. The Documentation in effect at the time a Customer reads it supersedes any previous version. The version-at-download relationship described in Section 19.1(b) operates as an exception to this, applying only for the limited purpose of defining the support scope for that specific download.

(c) No guarantee of outcome. nerapo does not warrant that following the Documentation will produce any particular result, including but not limited to: successful Apple App Store or Google Play submission or approval; absence of rejection, takedown or removal by a store; a working integration with any third-party service; the absence of bugs, errors, security vulnerabilities or unexpected behaviour; compliance with any applicable law or regulation; achievement of any commercial, audience or revenue target; or suitability for the Customer's specific use case, audience or jurisdiction.

(d) Customer verification and adaptation. The Customer is solely responsible for verifying that the Documentation applies to their specific situation, that any instructions remain accurate at the time the Customer follows them, and for adapting any general guidance to their particular configuration, jurisdiction, audience and business model. Where the Documentation conflicts with applicable law, third-party policies (such as Apple App Store Review Guidelines or Google Play policies, the current versions of which prevail), or the Customer's own contractual obligations, the latter prevail and the Customer remains responsible for compliance.

(e) Errors and omissions. The Documentation may contain errors, omissions, outdated references, screenshots that no longer match the current Service, links that no longer resolve, or other inaccuracies. nerapo accepts no liability for any loss, damage, cost or inconvenience arising from a Customer's reliance on the Documentation. Customers are encouraged to report perceived errors to [email protected]; nerapo may, but is not obligated to, correct them.

(f) No obligation to maintain. nerapo has no obligation to keep the Documentation in any particular state, to update it on any schedule, to translate it into any language other than English, to make it available in any specific format, to keep it accessible at any specific URL, or to retain historic versions. Documentation that is removed, withdrawn, restructured or replaced is not a breach of these Terms.

(g) Consumers. For consumers, this Section 19.2 applies only to the extent permitted by mandatory consumer-protection law in the consumer's country of residence. Nothing in this Section excludes or limits liability that cannot be excluded under that law.

19.3. Support — Out of Scope. Without limitation, nerapo support EXPRESSLY DOES NOT cover any of the following, and the Customer agrees that any matter described below is, and remains, the sole responsibility of the Customer (or, where stated, of a third party):

(a) Store submission and listing. App Store and Google Play submission, listing, metadata (title, subtitle, description, keywords, promotional text, marketing URLs, support URL, EULA URL, privacy URL), screenshots, app previews, age rating, privacy nutrition labels, data safety form, content rating questionnaires, regional availability, price tier, in-app product display configuration, and any other store-side setting.

(b) Store review. Apple App Review, Google Play review, store reviewer decisions, rejections, appeals, expedited-review requests, escalations, communication with Apple or Google reviewers or staff, and any rejection-cause analysis. nerapo's published guide identifies common rejection traps but offers no guarantee of acceptance, and the Customer remains solely responsible for resolving any rejection.

(c) Store accounts. Apple Developer Program enrollment, Google Play Console enrollment, identity verification, tax / DUNS / W-9 forms, payout / banking setup, account billing with Apple or Google, account suspension or banning, account transfer, account recovery, and any other store-account-level matter.

(d) Customer modifications. Any code added to, changed in or removed from the generated source by the Customer or by any third party acting for the Customer; any combination of the generated source with code, libraries or SDKs not shipped by nerapo in defaults; any fork of the source; and any consequence of such modifications, including but not limited to crashes, security issues, store rejections, or breach of third-party licenses.

(e) Design and content assets. Logo design, app-icon design, splash-screen design, illustration, color choices, screenshot creation, app preview videos, copywriting (store description, push messages, in-app text), translation creation, translation review and translation quality.

(f) Cryptographic material. Signing certificates (Apple Distribution, Apple Development), provisioning profiles (development, ad-hoc, distribution), Android keystores, Firebase service account keys, OneSignal REST keys, AdMob account credentials, Sign in with Apple service keys, Google OAuth client secrets, and any other API key, secret, certificate or token used by or with the Customer's App. nerapo never holds, stores, generates, rotates, restores or backs up any of these materials, and accepts no responsibility for their loss, compromise or expiration.

(g) Third-party services. Apple Developer Program, Google Play Console, OneSignal, Google AdMob, Google Firebase, Apple In-App Purchase, Google Play Billing, Sign in with Apple, Google Sign-In, the Customer's audio-stream hosting provider, the Customer's podcast or audiobook hosting provider, the Customer's RSS feed providers, the Customer's YouTube channel, any service integrated through a custom HTML tab, and any other third party. nerapo does not set up, configure, troubleshoot, audit, escalate to or maintain a commercial relationship with any of these on the Customer's behalf.

(h) Customer content. Licensing, clearance, royalty handling, rights management, broadcast licenses, mechanical or performance rights, DMCA / copyright claims, defamation, content classification, content moderation, age-appropriateness, regulatory compliance for content, and any liability arising from content the Customer publishes through the App.

(i) Customer's End Users. Direct support to the Customer's End Users (listeners, subscribers, account holders); GDPR / CCPA / COPPA data-subject requests originated by End Users (other than nerapo's stated three-tier deletion procedure described in Section 17.3); regional consent mechanisms beyond what nerapo's platform implements; refunds to End Users; chargeback handling; user moderation; and any dispute between the Customer and its End Users.

(j) Customer tooling and environment. Xcode installation, updates, settings, errors or behavior not directly caused by the nerapo-generated source; Android Studio installation, updates, settings, errors or behavior not directly caused by the nerapo-generated source; the Customer's operating system, hardware, network, VPN, firewall, IDE plugins, package managers or other local environment.

(k) Migrations and bespoke integrations. Migrating data from any prior platform; importing or exporting beyond features published in the dashboard; custom backend integrations; custom analytics, crash reporting, A/B testing or feature-flagging beyond nerapo defaults; bespoke API consumers; webhooks or middleware not documented in nerapo's published API reference.

(l) Performance, capacity and external events. End-User perceived performance on specific devices or networks; audio stream encoding, bitrate or geographic delivery (Customer's stream provider); CDN performance for Customer-hosted media; Apple, Google, OneSignal, AdMob, Firebase, Stripe, Cloudflare or other third-party outages, policy changes, SDK changes, deprecations, breaking changes or service discontinuations; force majeure events as defined in Section 26.6.

(m) Legal, tax and business advice. Business registration, tax matters, VAT / sales-tax handling for the Customer's own revenue, contracts the Customer enters into (including but not limited to contracts the Customer signs with its own End Users, advertisers, content providers or licensors), authoring of the Customer's own privacy policy, terms of service, EULA, cookie policy or compliance documentation, compliance audits, regulatory filings, or any other legal, tax, accounting or business advisory matter.

(n) Disputes and proceedings. Mediation, arbitration, testimony, document production, expert witnessing or any participation in disputes between the Customer and any third party (including End Users, stores, content providers, licensors, advertisers, regulators, tax authorities or other agencies), except where compelled by a court or regulator with jurisdiction over MOVING RECORDS SRL.

19.4. Agency Plans — Additional Limitation. On Agency plans (Section 7.8), nerapo's support is provided exclusively to the Agency Customer (the natural person or legal entity holding the Agency account). End customers (the individuals or entities for whom the Agency Customer publishes Apps on Agency slots) are NOT nerapo's support audience. nerapo will:

(a) not field tickets, emails or other communication from end customers of Agency-published Apps;

(b) redirect any such communication to the Agency Customer or close it without action;

(c) not sign individual contracts (DPAs, NDAs, master service agreements or otherwise) with end customers of Agency-published Apps;

(d) not grant end customers of Agency-published Apps any direct rights against nerapo, including but not limited to support, warranty, refund or service-level entitlements.

The Agency Customer is solely responsible for support, contracts, billing, compliance, dispute resolution and all other commercial relationships with its end customers. The Agency Customer indemnifies nerapo against any claim by an end customer of an Agency-published App that arises out of or relates to the Agency Customer's relationship with that end customer.

19.5. Catch-All. The list in Section 19.3 is illustrative and non-exhaustive. Any matter not expressly listed in Section 19.1 is, by default, out of scope. nerapo's failure to enumerate a particular out-of-scope matter in Section 19.3 does not bring it into scope. nerapo provides no warranty of fitness for any particular purpose, no warranty of merchantability beyond what is required by mandatory consumer-protection law (where applicable), and no representation that the Service, the generated source, the Apps published by the Customer, or any related service is suitable for the Customer's specific use case, audience, jurisdiction or business model.

19.6. Severability. If any provision of this Section is held invalid or unenforceable in any jurisdiction, the remaining provisions remain in full effect, and the invalid provision shall be construed and interpreted to the maximum extent permitted by law to give effect to the parties' clear intent that nerapo's support scope is as narrowly defined as stated here.

19.7. Time bar — business customers only. This Section 19.7 applies only to business customers. It does not apply to consumers, who retain the full statutory limitation periods provided by mandatory law in their country of residence. For business customers: any claim arising out of or relating to this Section, or to nerapo's performance or non-performance of support, must be brought within sixty (60) days from the date on which the Customer first knew, or reasonably should have known, of the facts giving rise to the claim. Claims brought after that period are barred and waived.

19.8. Individual claims only — business customers only. This Section 19.8 applies only to business customers. It does not apply to consumers, who retain all collective-redress rights available to them under mandatory consumer-protection law, including, where applicable, rights under EU Directive 2020/1828 on representative actions for the protection of the collective interests of consumers as implemented in their country of residence. For business customers: each business Customer asserts any claim arising out of or relating to this Section individually. To the maximum extent permitted by law, no business Customer may join, consolidate, aggregate or otherwise participate in any class, collective, representative, mass, multi-claimant, or non-individual action, arbitration or proceeding in connection with this Section.

20. Suspension and termination by nerapo

20.1. We may suspend or terminate your access to the Service, an App, or your Account, in whole or in part, if: you breach these Terms; you fail to pay; we are required to by law or by a third party (such as an app store or payment provider); Customer Content or an App is unlawful or harmful; or your use threatens the security, integrity or lawful operation of the Service.

20.2. Where practical and lawful, we will give you notice and an opportunity to fix the problem first; for serious issues we may act immediately.

20.3. On termination, your licence to use the Service ends, and Customer Content is deleted in accordance with Section 17.7.

20.4. Discontinued Apps. A published App that is no longer maintained (because the subscription ended, the Account was closed, or access was terminated) will stop receiving content and configuration. The App may display a "no longer available" / discontinued message to End Users. Apps already installed on End Users' devices are not removed by nerapo; their continued presence in the App Store / Google Play is governed by the Customer's developer accounts and the stores' rules.

20.5. Sections that by their nature should survive termination (including 8, 9, 12, 13, 14, 16, 17.7, 21, 22, 23, 25 and 26) survive.

21. Disclaimers

21.1. The Service is provided "as is" and "as available". To the maximum extent permitted by law, nerapo disclaims all warranties not expressly stated in these Terms, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation.

21.2. nerapo does not warrant that: the Service will be uninterrupted, error-free or secure; defects will be corrected; any App will be approved by, or remain on, the App Store or Google Play; any particular commercial result, audience or revenue will be achieved; or third-party services, feeds or streams will be available or lawful for your use.

21.3. nerapo is not responsible for Customer Content, for Apps, for the conduct of Customers or End Users, or for third-party services.

21.4. Nothing in this Section limits liability that cannot be limited by law, including the mandatory rights of consumers (Section 10) and the carve-outs in Section 22.

22. Limitation of liability

22.1. To the maximum extent permitted by applicable law:

(a) nerapo is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data, business, or anticipated savings, even if advised of the possibility; and

(b) nerapo's total aggregate liability arising out of or relating to the Service and these Terms, for all claims taken together, is limited to the total amount you actually paid to nerapo for the Service in the twelve (12) months immediately before the event giving rise to the claim.

22.2. Customer Content, Apps and content rights — including any claim that content streamed, downloaded, published or distributed through an App infringes a third party's rights or breaches licensing or copyright law — are excluded from nerapo's liability entirely and are the Customer's responsibility (see Sections 12, 13 and 14).

22.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and the mandatory rights of consumers. For consumers, nothing in this Section affects rights or remedies that mandatory law gives them; the limitations apply to consumers only to the extent permitted by that law.

22.4. The allocation of risk in Sections 21 and 22 is a fundamental basis of the pricing of the Service.

23. Indemnification

To the maximum extent permitted by law, you will defend, indemnify and hold harmless nerapo and its officers, employees and contractors from and against any claims, demands, proceedings, damages, losses, liabilities, fines and reasonable costs (including legal fees) arising out of or relating to: (a) your Customer Content; (b) your App and its distribution and operation; (c) your use of the Service in breach of these Terms or of any law; (d) your infringement of any intellectual-property, content-licensing, privacy or other right of a third party; or (e) any claim by an End User of your App relating to that App. This Section does not apply to consumers except to the extent permitted by mandatory law.

24. Changes to the Service and to these Terms

24.1. nerapo continually develops the Service and may add, change, or remove features. We will not make a change that materially degrades the core Service for a paid Plan during a cycle you have already paid for, without a reasonable alternative or notice.

24.2. We may update these Terms. If a change is material, we will give reasonable advance notice (for example by e-mail or through the dashboard) before it takes effect. If you do not accept a change, your remedy is to stop using the Service and cancel before the change takes effect; continued use after the effective date means you accept the updated Terms. For consumers, a material change you do not accept entitles you to cancel without penalty.

25. Governing law, consumers and disputes

25.1. Governing law. These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of Romania, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods.

25.2. Business customers. If you are not a consumer, the courts of Romania competent for the registered office of MOVING RECORDS SRL (Alba County, Romania) have exclusive jurisdiction over any dispute.

25.3. Consumers. If you are a consumer, the choice of Romanian law in 24.1 does not deprive you of the protection of the mandatory consumer-law provisions of the country in which you habitually reside, and you may bring proceedings in the courts of your country of residence as allowed by that law.

25.4. We would always prefer to resolve a problem directly — please contact us first at [email protected].

26. General

26.1. Entire agreement. These Terms (together with any Plan description, Privacy Policy and Data Processing Agreement referred to in them) are the entire agreement between you and nerapo regarding the Service, and replace any prior understanding on that subject.

26.2. Severability. If any provision is found unenforceable, the rest remains in force, and the unenforceable provision is applied to the maximum extent permitted.

26.3. No waiver. A failure to enforce a provision is not a waiver of it.

26.4. Assignment. You may not assign or transfer these Terms without our written consent. nerapo may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

26.5. Notices. We may send notices to the e-mail address on your Account or display them in the dashboard. You may send notices to [email protected].

26.6. Force majeure. nerapo is not liable for any delay or failure caused by events beyond its reasonable control, including acts of nature, war, civil unrest, strikes, epidemics, failures of utilities, hosting, networks or third-party services, and acts of government or app-store operators.

26.7. Relationship. Nothing in these Terms creates a partnership, agency, employment or joint venture between you and nerapo.

26.8. Language. These Terms are written in English; if nerapo provides a translation, the English version prevails in case of conflict, except where mandatory consumer law in your country provides otherwise.

26.9. No reliance on extraneous statements. You acknowledge that you have not relied on, and are not entitled to rely on, any representation, statement, warranty, demonstration, marketing material, sales pitch, video, screenshot, social-media post or other communication concerning the Service that is not expressly set out in these Terms, the Privacy Policy, the DPA, or the published feature list on nerapo.app at the time of your subscription. Marketing copy, blog posts, screenshots, video demos, the Documentation (as defined in Section 19.2) and any informal communication with nerapo personnel are illustrative only and do not extend, modify or contradict these Terms. For consumers, this Section 26.9 applies only to the extent permitted by mandatory consumer-protection law in the consumer's country of residence; in particular, any mandatory right to rely on pre-contractual information required to be disclosed under consumer law is not affected.

26.10. Electronic acceptance and counterparts. You agree that clicking "I agree", creating an Account, starting a Demo session, downloading the Generated Source, subscribing to a paid Plan or otherwise using the Service constitutes your electronic signature and binding acceptance of these Terms, the Privacy Policy, the DPA and the Cookie Policy. No physical signature, notarization or witness is required for these Terms or the related agreements to be valid and enforceable. These Terms may be entered into in counterparts (including electronic acceptance and email confirmation), each of which is deemed an original and all of which together constitute one and the same instrument.

27. Contact

MOVING RECORDS SRL (nerapo) Str. Vasile Alecsandri nr. 76, Alba Iulia, Alba County, Romania, 510201 Trade Register: J1/790/2016 — CUI: 36516097 E-mail: [email protected]